Social Media Setup & Strategy for Clinics and Healthcare Professionals

Launch your Facebook and Instagram presence with confidence and compliance

Social media is often the first place a potential patient or referrer will look to get a feel for your clinic. A polished, on-brand presence across Facebook and Instagram signals that your practice is trustworthy, active and connected to the community.

At Total Medical Design, we help healthcare providers establish a compliant, professional, and patient-friendly social media presence. This is ideal even if you’ve never posted before.

Whether you’re launching a new clinic, relaunching your brand or simply need help creating a credible profile, our team will guide you through setup and strategic preparation.

Specialist doctor and surgeon website design examples displayed on three laptop screens, including prosthetics, cosmetic surgery, and vascular care services

Why Social Media Still Matters in Healthcare

While Google and AI search are potent tools for patient discovery, social media plays a unique role in healthcare marketing:

  • Patients use social media to check your clinic’s legitimacy and personality
  • Referral partners often visit Facebook or Instagram to confirm branding
  • Visuals on social media help build trust in a more relaxed format
  • Many patients expect clinics to have some presence, even if not daily content
  • Social profiles now appear in Google search results and affect your reputation

If your profiles are missing, outdated or inconsistent, it can harm your credibility, even if your website and ads are excellent.

When Should Clinics Start Using Social Media?

We recommend setting up your Facebook and Instagram profiles:

  • Before your clinic opens, as part of your digital launch
  • Alongside your new website, so all branding matches
  • After a rebrand, to realign tone and contact details
  • Before running Meta Ads, a business page is required
  • When you launch a new service, to generate visibility and engagement

Even if you’re not ready to post every day, having the essentials in place ensures your clinic appears professional and search-ready.

What We Set Up For You

We create or refresh your clinic’s social presence with brand-aligned, patient-appropriate content and a clean setup process.

Facebook Business Page

  • Branded profile image and header
  • Practice bio and service description
  • Clinic contact info, opening hours and location pin
  • Custom call-to-action button, such as “Book Now”
  • Website and Google Business Profile integration
  • Review management guidance and basic compliance check

Instagram Business Profile

  • Handle setup or username claim (if available)
  • Bio written to reflect tone of voice and specialties
  • Link-in-bio setup for bookings or key landing pages
  • Profile photo (logo or team image) formatting
  • Stories highlights for services, team and FAQs

Branding & Messaging Setup

  • Friendly, professional bio tone
  • Image selection (we can source or use your library)
  • Consistent naming across all platforms for brand recognition
  • Connected to Meta Business Suite for scheduling or ad support

Our goal is to create a polished, compliant social presence tailored for healthcare professionals, not influencers.

Optional Launch Content Pack

Want to get started with content immediately? We offer an optional content starter kit:

  • 5 branded static post designs
  • 3 story templates (e.g. opening hours, meet the team, how to book)
  • Prewritten captions with hashtags and patient-friendly calls to action
  • 2-week posting calendar
  • Instagram highlight icons and layout
  • Comment moderation tips with AHPRA dos and don’ts

This is especially useful for new clinics or teams that want a confident first impression.

Supporting Your Practice Launch or Rebrand

This service works perfectly alongside:

  • Website design and clinic onboarding
  • New clinic openings or practitioner announcements
  • Specialist service launches
  • Referral campaigns or networking materials
  • Practice anniversaries or cosmetic rebranding

A properly set-up Facebook or Instagram page also helps with Google Business verification and strengthens your local search presence.

Real-World Scenarios

New Clinic Example:

A physiotherapy group opening their first suburban practice needed brand consistency across web, social and booking platforms. We set up their Facebook and Instagram pages, created five launch posts, and integrated HotDoc. By launch day, they had early online bookings and visible profiles in search.

Rebrand Example:

An existing cosmetic skin clinic underwent a logo and tone-of-voice refresh. We aligned their bios, visuals and highlights with the new branding and updated their Facebook reviews and About section. They experienced increased engagement within two weeks and improved Google search representation.

Organic vs Paid: What’s the Difference?

FeatureOrganic Social MediaPaid Meta Ads
Content TypePosts, stories, highlightsAds shown in feeds, stories and reels
GoalBuild brand trustDrive bookings or traffic
Frequency1 to 2 posts per weekRuns continuously with a daily budget
Budget NeededNoneMinimum spend required
Compliance RequirementsModerateHigh (requires AHPRA and Meta review)

We help you start with organic, then guide you into paid ads when you’re ready.

What You Get: Quick Checklist

  • Facebook Business Page creation or cleanup
  • Instagram Business Profile setup or refresh
  • Bios written by a medical copywriter
  • Profile visuals aligned with your brand
  • Website and Google links integrated
  • Meta Business Suite connected
  • Consistent naming and local search benefit
  • Guidance on social media compliance
  • Optional branded launch posts or content kit

Frequently Asked Questions

Not currently. This service focuses on setup and a starter content pack. We can refer you to trusted social content providers or build reusable templates.

Yes. We can add booking links or embed third-party services to make access easy for patients.

We audit and update your profiles. This may include branding alignment, info cleanup, or merging duplicate pages.

Yes. Our in-house writer will prepare all copy, ensuring it aligns with your tone and is suitable for a clinical setting.

Yes. Many clients pair a social media setup with our SEO and Google Business support to maximise local visibility.

Absolutely. Most new clinics bundle this setup with branding, website and launch marketing.

Yes. We can provide you with a brief walkthrough or handover guide, enabling your team to post confidently and stay compliant.

View Some of Our Work

Book a Social Strategy Call

Let us help you launch a professional, compliant and search-visible social presence for your clinic.

Call us on 0433 399 294 or fill the form below to Book a Social Media Setup Session

This setup service is ideal for clinics launching soon, relaunching with new branding, or preparing for Meta Ads and digital growth. You’ll leave with confidence, clarity and a clear online presence.

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